| FREQUENTLY ASKED QUESTIONS Q:
Why should I buy from Dishpronto Satellite instead of DISH Network Directly?
We offer the same packages as DISH Network at the same prices. However,
we
strive to offer the best customer service in the industry. We utilize
unique ways that
no other company uses to help you get your Dish Network satellite installed
as
quickly as possible. As a token of appreciation we also give you a DVD
player or a
$1000 shopping spree absolutely free!
Q: What are the programming charges for a second receiver?
There is no "programming" fee for your 2nd, 3rd, 4th. Whatever
programming you
subscribe to on your first receiver will automatically be on your extra
receivers.
There is, however, a second receiver Access Fee of $5 per month for each
extra
Receiver you may have. This fee covers the cost of broadcasting, billing
and satellite
transmission fees.
Q: What number do I call for technical problems?
Call DISH Network at 1-800-333-3474 and we will send a technician to your
doorstep.
Q: "Can I substitute one channel for
another in my basic package?"
We strive to make satellite tv programming as affordable as possible.
One way to
help keep costs lower is to provide stations in packages, rather than
mostly a la carte.
Allowing customers to substitute channels would have the adverse effect
of forcing us
to raise prices, both for overall programming, and for a la carte stations.
To prevent
this, no substitutions are allowed. However we provide the Encore packages
for
$.4.98 and the Outdoor channels for $1.99.
Q: I have DIRECTV now, but I want the DISH.
How can I change?
All you need to do is contact Dishpronto at 1-800-315-0788 and our friendly
staff
would be glad to assist you.
Q: How long is the estimated installation
time?
After placing your order for the Dishpronto, we give you a list of dates
any time within 24hrs
and the best part is Dish Network installation is done on all 7 days.
The installer will bring along
the satellite dish and receiver(s) at the time of installation. There
is no equipment to ship.
Installations dates are available 7 days a week. We will also work with
you to ensure that your
Dish Network is installed as soon as possible.
Q: Does DISH Network offer an HDTV compatible
receiver?
Yes, we offer the new HD- 811 and HD-DVR 942 models which are available.
Q: "UPN and WB -- Do you carry UPN and
WB Networks?"
Yes, we currently offer WB and UPN in the Super stations and this would
cost you
$5.99 a month.
Q: I have a lot of tall trees in the way
between my dish antenna and the satellite. What
can I do?
Trees can cause interference with the satellite signal. If you cannot
find a different
location that provides a clear line of sight with the satellite, you may
have to trim
your trees. In order to help determine if you have a clear line-of-sight
to the DISH
Network satellites, you can give us a call and we will send an installer
to your house.
Q: What is Dishpronto Satellite's refund policy?
Dishpronto Satellite systems gives you the one time activation fee refunded
on all
unused installation certificates. At Dishpronto we understand that if
there is no Line
of Sight we would give you the entire $49.99 refunded in 5-6 business
days. So be
assured that you are definitely not losing your money!
Q: Does DISH
Network offer high speed internet service?
Not at this time. But Dish Network is working on it!!!
Q: I own a commercial establishment and want
to start showing DISH Network Satellite TV.
How can I do that?
DishPronto appreciates that you are looking into DISH Network satellite
for your
business. Unfortunately, we cannot offer these systems for commercial
use however,
To activate a commercial account or receive information on starting one,
please
contact: "DISH Network Commercial Services Department." Information:
1-800-454-0837 and Activation: 1-800-454-0843.
Q: Adult programming
Dish Network
satellite system currently offers an extensive lineup of adult
programming. Please click on Adult Programming in the Programming
link for
more detailed information.
Q: What should I do if I am going to move?
DISH Network has a program just for you called DISHMover. DISH Network
will
send you a new dish and provide a professional installation at your new
home for a
discounted price. This permits you to leave your current dish connected
at your old
location. Right now we are offering the Dish Home Protection Plan absolutely
FREE
which includes a Free Movers Plan.
Q: "What is the DISH Warranty and how
good is your warranty?"
Dish Protection Plan DISH network knows better than anyone how important
you TV is to you,
and providing service you can count on is our top priority.
DISH Network provides a one year warranty for all equipment. This warranty
offers
tremendous peace of mind for DISH customers. Currently we also offer you
the Dish Home
Protection Plan for 12 months which is absolutely free. This covers priority
technical support,
replacement equipment, in home service, video cabling and power surge
repairs and last but
not least a free movers program.
Q: How much is a second receiver or replacement
receiver?
The most common standalone receiver is the DISH 311, which costs $99.
Our first time DISH
Network subscribers can also save money by purchasing one of our Multi-TV
Combo
Packages.
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